Frequently Asked Questions

Knowledge Base and FAQ

Knowledge Base and FAQ for Sales and Support


We are here to help you before and after the sale with free, real human, North American based telephone support. You may telephone support in The United States at (661) 763-3545, Monday through Friday, from 9am to 5pm, Pacific ( -800 GMT). We also have this online knowledge base and FAQ that may answer many of the most common issues.  If you are unable to find a solution to a question, free free submit a support ticket.

Here you may search our FAQ Categories and Knowledge Base to find a solution right here, right now.

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Most Popular Questions
• Does the software come with the background art?
   The background art as shown in First Name Almanac, The Gift Factory and Last Name Almanac is sold as...


• How do I install the software on a new computer?
   No problem.  We'll get you back up and running. Just go to http://kksoft.com/go and fill out a ...


• How do I 'activate' the software?
   It's fast and easy. When you purchased the software, you were issued an activation code for each pie...
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Technical Support		[ All FAQ In This Category ] 
   How do I install the software on a new computer?
   How do I 'activate' the software?
   Just installed a new hard drive. Need to reinstall. How?
   Do you support Windows 7?
   I have activated my software and it says "Successful", but when I restart it still shows UNregistered.

Sales and Pre-Sales		[ All FAQ In This Category ] 
   What forms of payment do you take?
   What is your refund policy?
   Once I buy, how do I get my software?
   Do you charge for updates?
   Does the software come with the background art?